Shipping policy
Processing Times
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Orders are processed within 1–2 business days after payment is received.
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You’ll receive a confirmation email with tracking details once your order has been dispatched.
Shipping Options & Rates
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Standard Shipping (Australia-wide): Flat rate of $12
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Express Shipping (Australia-wide): Flat rate of $15
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Free Shipping: Orders over $150 qualify for free standard shipping (Australia only).
Local Delivery
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We offer free local delivery to selected postcodes in the Port Macquarie region.
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Local deliveries are usually completed within 1–2 business days.
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If your postcode qualifies, the option will appear automatically at checkout.
Delivery Times (Australia)
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Standard Shipping: 3–7 business days (depending on your location)
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Express Shipping: 1–3 business days (metro areas)
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Remote or regional areas may take longer.
Order Tracking
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Once your order is shipped, you’ll receive a tracking number via email.
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You can use this to track your package through our shipping partner’s website.
International Shipping
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At this time, we ship within Australia only.
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If you are located outside Australia and wish to order, please contact us at [your email address] for a custom shipping quote.
Delays & Issues
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While we do our best to ensure fast delivery, unexpected delays (public holidays, weather events, or courier issues) may occur.
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If your order is delayed or missing, please reach out to us at [your email address] and we’ll resolve it promptly.
✨ Fierce Phoenix Promise: We’re committed to getting your gear to you quickly, safely, and hassle-free so you can focus on your training.