FAQ

Frequently Asked Questions (FAQs)

1. Who are Fierce Phoenix?

Fierce Phoenix is a brand dedicated to empowering women and supporting athletes in the CrossFit community and beyond. We offer high-quality gear designed to enhance performance and inspire strength and resilience.

2. What products do you offer?

We offer a range of fitness gear, including: weight belts, knee sleeves and apparel and accessories

3. How can I place an order?

You can place an order directly through our website. Simply select the items you wish to purchase, add them to your cart, and follow the checkout process.

4. What payment methods do you accept?

We accept various payment methods, including major credit cards and secure payment gateways. For detailed payment options, please check our checkout page.

5. How much is shipping?

Shipping costs vary based on your location and the size of your order. Shipping fees will be calculated at checkout. We also offer free shipping on orders over a certain amount. Please check our shipping policy for more details.

6. How long will it take to receive my order?

Order processing times vary, but typically, you can expect your order to be shipped within 3-5 business days. Delivery times depend on your location and the shipping method chosen. You will receive a tracking number once your order has shipped.

7. Can I return or exchange an item?

We accept returns for faulty items but do not accept returns for change of mind or wrong sizes. If you receive a faulty item, please contact us within 30 days of receiving your order to arrange a return or exchange. For more details, please refer to our return policy.

8. How do I contact customer support?

You can reach our customer support team via email at info@fiercephoenix.com.au or on socials

9. How do I unsubscribe from your newsletter?

If you wish to unsubscribe from our newsletter, you can do so by clicking the "unsubscribe" link at the bottom of any email you receive from us. Alternatively, you can contact us directly to request removal from our mailing list.

10. How do I update my personal information?

To update your personal information, please log in to your account on our website and make the necessary changes. If you need further assistance, contact our customer support team.

11. Where can I find your Privacy Policy?

Our Privacy Policy can be found under the Privacy Policy Tab on the bottom of our website. outlines how we collect, use, and protect your personal information.

12. Do you have a physical store?

Currently, we operate exclusively online. You can browse and purchase our products through our website. Or you may be lucky enough to catch our pop-up vendor stall at one of the many Crossfit and fitness events in NSW or QLD. 

13. How do I ensure I get the correct size for your products?

We understand that sizing can be a bit tricky, especially with our current sizing variations. To help you find the perfect fit, please follow these guidelines:

  • Check the Size Chart: Refer to our detailed size chart available on each product page. This chart provides measurements and recommendations to help you choose the right size.
  • Measure Yourself: Use a tape measure to take accurate measurements of your body according to the instructions on the size chart. This will help you select the size that best fits your measurements.
  • Compare with Existing Gear: If you have similar gear that fits well, compare its measurements with those on our size chart to find the closest match.
  • Contact Us for Assistance: If you’re unsure about your size or need further assistance, please don’t hesitate to reach out to our customer support team. We’re here to help you make the best choice.
  • Since our sizing may vary, we recommend double-checking your measurements and referring to our size chart before placing your order.
  • Sizing Accuracy

14. Do you ship internationally?

At this time, we only ship within Australia and do not offer international shipping. We apologise for any inconvenience this may cause. If you are located outside Australia and are interested in our products, please check back in the future as we may expand our shipping options. For any specific inquiries or to stay updated on future shipping options, feel free to contact our customer support team.