Returns Policy

🔄 Fierce Phoenix Returns & Refunds Policy

Firstly, if you’re considering a return, it means you’ve trusted Fierce Phoenix with your order — and we want to thank you for that 💪 Nothing makes us happier than knowing our customers are satisfied, and we’ll always do our best to deliver products you love and customer service that exceeds your expectations.

✅ Eligibility for Returns

  • Returns are accepted within 30 days of purchase free of charge

  • We do not accept returns or exchanges for change of mind or incorrect sizing.

  • We do accept returns if your item is:

    • Faulty

    • Damaged

    • Incorrect

📦 Return Shipping

  • Free return shipping is provided for all eligible returns (faulty, damaged, or incorrect items).

  • You will not be responsible for return postage costs.

💳 Refunds & Replacements

  • Once your return is received and confirmed, you can choose between:

    • A full refund, or

    • A replacement item (subject to availability).

  • Refunds are processed back to your original payment method.

🚫 Exclusions

  • Returns are not accepted for:

    • Change of mind

    • Incorrect sizing

    • Final sale/clearance items

📨 How to Request a Return

  1. Contact us at info@fiercephoenix.com.au with your order details and a description/photo of the issue.

  2. Our team will provide return instructions and a free return label.

  3. Pack and return the item as directed.

  4. Once received, we’ll process your refund or replacement quickly.

✨ The Fierce Phoenix Promise: If something goes wrong, we’ll make it right. Your trust means everything to us, and we’re here to support you every step of the way.